Workplace Investigations
JER HR Group conducts neutral workplace investigations into employee complaints and workplace concerns. We define the scope, gather relevant information, document findings, and help employers identify appropriate next steps.
Our consultants work with employers to respond promptly and handle sensitive information carefully. The approach and follow-up are tailored to the complaint and the organization's needs. Employers in New York can also review our New York HR consulting services for broader policy, documentation, and employee-relations support.
We also help you identify best practices and provide the necessary training to prevent unintentional occurrences of illegal or unethical behavior.
A well-documented investigation gives decision-makers a clearer record of the complaint, the review process, and the actions that may be needed.
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Americans with Disabilities Act (ADA) Investigations
When a workplace complaint involves disability-related treatment or accommodation, the review may require careful handling of medical information, witness accounts, written policies, and manager decisions. JER HR Group helps document relevant facts and identify issues for HR and legal review.
The scope, confidentiality protections, and escalation path should be defined before interviews begin. Qualified counsel can determine how the ADA, state law, and organizational policy apply to the facts.
Equal Employment Opportunity Commission (EEOC) Investigations
The EEOC helps protect employees against discrimination. Charges may be filed against organizations for discrimination in all areas of employment, including the hiring process, consideration for promotion, wages, benefits, and terminations.
Complaints can involve discrimination, harassment, retaliation, or accommodation issues. Review the allegations against applicable federal, state, and local rules and the employer's policies.
Applicable federal, state, and local rules depend on the employer and the allegation. Qualified counsel should review questions about legal coverage, privilege, and reporting duties.
Trained investigators help employers conduct neutral interviews, document relevant evidence, and make informed decisions about appropriate follow-up.
JER HR Group helps employers investigate complaints involving potential discrimination or retaliation, document findings, and plan appropriate follow-up. We also offer manager training to support consistent responses to workplace concerns.
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What JER HR brings to every investigation.
Workplace investigations should be neutral, timely, and documented. The process matters because it helps employers assess complaints fairly and act on findings.
Neutral, third-party objectivity
An external investigator can provide a more independent review when internal relationships or prior decisions may affect how a complaint is perceived. A defined scope and documented process help stakeholders understand how the findings were reached.
Prompt, structured response
Prompt responses to workplace complaints help preserve relevant evidence and support employee trust. We define a review scope, gather information, and document findings so decision-makers can determine the next steps.
Training to prevent recurrence
We provide onsite, blended, and online training to help managers recognize, respond to, and prevent the situations that lead to investigations so the same problem does not resurface in another department.
Full documentation and follow-through
The investigation record documents the review process, findings, and recommended follow-up. We can support planning for corrective actions according to the agreed scope of work.
Helpful HR resources.
Positive Psychology for Teams
Positive Psychology for Teams
The Playbook for Turning Reviews into Action, Growth, and Accountability
The HR Horizon: What HR Needs to Know for 2027
LET’S TALK ABOUT PEOPLE, IDEAS, AND SOLUTIONS.
If you want to recruit, engage, develop, and retain the best team in the business, get in touch with us.
NEW YORK OFFICE
New York, NY 10120
NORTH CAROLINA OFFICE
Raleigh, NC 27613
ARKANSAS OFFICE
Bentonville, AR 72712
TEXAS OFFICE
Suite 175 PMB 1024
The Woodlands, TX 77381
