Healthcare Specific Training

Training for All Sectors

Confidence with Conflict

Conflict can be destructive or constructive, invigorating or draining. To manage conflict more effectively and create a quality environment, people have to be willing to understand why conflict occurs and demonstrate a variety of strategies for dealing with different people.

DiSCover Strategies to Get Along and Get Things Done

The foundation of any team’s performance relies upon its ability to get along and get things done! Good communication and appropriate interaction are key ingredients to relationships at work and home, whether it be with a co-worker, customer, team member, or family member.

Don’t Let the Bad Apples Drive You Bananas

Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on the entire team! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs.

Engaging Today’s Employees: A Process to Maintain & Retain Your Talent

7 out of 10 employees are either disengaged or actively disengaged and pose the biggest threats to your business.  This insightful process instills a mutual understanding, respect and commitment between managers and employees to do what matters most to helping the company succeed.

Golden Moments™ Hospital-ity Strategies to Enhance the Patient Experience

Organizations can’t impress its customers.  It’s all in the hands of their employees.  This series inspires leaders and employees to create a comprehensive culture of service.

Innovative Strategies to Thrive in a Changing World

Change is a fact of life. Job changes, promotions, single parenting, aging parents — today’s common stresses at work and home may leave you feeling helpless, angry, or depressed. You can’t always control change, but you can control your response to it. Don’t let the stress of change contribute to a problems that make your life more difficult at home & in the work place.

Inspirational Leadership™ Series

today’s workforce while managing a culture for Service Excellence. Each training module is four hours of instructor-led education along with pre-work and assignments to transfer the application of the knowledge to their immediate position. This certification will develop and enhance the effectiveness of both new and experienced leaders while strengthening the overall leadership team.

Intentional Service Excellence™ Series

A business can’t provide customer service…it’s all in the hands of each employee. If your employees don’t take care of your customers, they will find someone else who will meet and even exceed their expectations. This series makes a commitment to enhancing a business’ most important relationship…your customers!!

Let’s F.A.C.E. it: You Are in $ales

Are you in sales? Regardless of your position, everyone is in sales. You sell yourself, you sell your ideas, and you sell your company’s brand and products. This customer-focused sales training program is appropriate for face-to-face as well as over-the-phone situations with customers.

Listening is a GIFT

You are communicating all the time. In fact, you cannot not communicate. Simply sitting quietly in a chair is communicating something. Not only are you communicating all the time, but you are interacting with different people all the time. And people have unique styles of communicating. In this session, we will look at how we communicate and how to improve your effectiveness.

7 Qualities of a Collaborative Culture

It’s no longer enough to just focus on improving the customer experience. Building a collaborative team culture is the only way to become and sustain a healthy workplace.
This program is available for all organizations plus Healthcare.

Staying Positive in a Changing World

ATTITUDE, not your APTITUDE, determines your ALTITUDE in life. Experience an inspiring program done as a keynote presentation or hands-on program that has delighted audiences throughout the country. You will discover how influential your attitude is to your happiness, success, and the results you get on the job, in your career, and at home.

Strategic Planning: Recharge and Focus Your Leaders

Strategic planning is a process that brings guiding leaders together to learn from the past and assess current situations to plan for future success. During this preview of the process, participants learn about the players, the steps, and components involved in a strategic planning process.

Supervising as the Pickle in the Middle

The supervisory position is one of the most critical roles in your company since it involves the supervision of individuals in day-to-day operations. The combination of your technical specialty and your leadership ability is vital for your team or department to function effectively.

Taking Time to Manage Your Time

Too much to do and not enough time to get it all done? Basic to managing individual and organizational performance, setting priorities and managing time effectively is key. This program develops a strategy designed to address individual needs for meeting the daily challenge of managing professional and personal responsibilities.

The Five Behaviors of a Cohesive Team™

How do you help your team do better? This workshop is as unique as your own team. It’s an assessment-based learning experience grounded in the model described in The Five Dysfunctions of a Team by Patrick Lencioni. Participants will learn how, as a team, they score on the key components of the model: trust, conflict, commitment, accountability, and results. Using these results, participants will be able to create a better, stronger team.

Visionary Leadership Strategies

Leadership is no longer seen as one defining role. It is a dynamic relationship between leaders and followers. This program approaches leadership as a one-to-many relationship as in leading a team, group, project or organization toward desired outcomes.

Culture Index Survey Process™

It’s a PROCESS…not just a Survey! Solicit employee input to develop future strategies for improving your workplace culture and grow your business.

ATTITUDE!™
Resolving Difficult Situations in the Workplace

Being around someone who complains, whines, or just doesn’t do or say anything can cause people to feel frustrated and have a negative impact on the entire team. Learn how to deal with those “bad apples” and improve your employee and patient experiences.

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Strategic Planning Pro-treat℠

During our pro-treat℠, leaders within an organization participate in an organized process to make decisions on strategies for moving forward and operating pro-actively for future success.